Patient Experience Coordinator & Medical Assistant (Hybrid)

SimonMed Imaging; Beverly Hills (CA); On-site; USD 29,000 - 43,000; Full time

Job summary

SimonMed in Beverly Hills is seeking a Patient Care Coordinator/Medical Assistant to provide clinical and administrative support for a smooth patient experience. You will handle front desk reception, appointment scheduling, patient communications, care coordination, and clinical support, both onsite and via telehealth.

The role partners with providers, lab partners, and administrative staff to maintain accurate records in Athena EMR and ensure privacy and quality standard compliance.

Qualifications

• High school diploma or equivalent required.
• Medical Assistant certification or equivalent clinical training preferred.
• Phlebotomy certification and demonstrated proficiency in blood collection is required to provide phlebotomy services. Providing such services is preferred for this role.
• Two (2) or more years of experience in a medical office, physician practice, outpatient healthcare setting, wellness clinic, or related healthcare environment preferred.
• Experience supporting front desk operations, patient scheduling, clinical workflows, care coordination, and laboratory services preferred.
• Experience using electronic medical records, scheduling systems, and standard office software required.

Responsibilities

• Serve as the primary point of contact for patients, visitors, and guests, creating a welcoming, professional, and patient-centered environment.
• Answer incoming calls, respond to patient inquiries, and route communications appropriately.
• Schedule, coordinate, confirm, and manage patient appointments for onsite and telehealth services.
• Maintain provider schedules and assist with appointment management to optimize clinic efficiency and access to care.
• Conduct proactive patient outreach and follow-up regarding appointments, treatment plans, laboratory testing, services, and patient satisfaction initiatives.
• Provide clinical support by preparing patients for appointments, obtaining and documenting patient information, assisting providers as needed, and maintaining accurate records in Athena EMR.
• If certified in Phlebotomy, Perform phlebotomy and specimen collection according to established protocols and quality standards.
• Coordinate laboratory operations, including establishing and maintaining laboratory accounts, communicating with laboratory representatives, scheduling specimen pickups, and resolving laboratory-related issues.
• Coordinate communication and services among providers, clinical staff, administrative teams, laboratories, vendors, and external partners.
• Monitor and maintain clinical, office, and laboratory supply inventories; prepare supply orders and ensure adequate inventory levels are available to support daily operations.
• Ensure accurate, complete, and timely documentation within Athena EMR and other designated systems.
• Maintain compliance with organizational policies, procedures, regulatory requirements, infection control standards, and patient privacy laws.
• Uphold the highest standards of confidentiality, professionalism, and patient safety.
• Assist with administrative projects, process improvements, special assignments, and other duties as assigned.

Skills

Customer service

Scheduling

Care coordination

EMR experience

Phlebotomy techniques

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Medical Assistant certification

Phlebotomy certification

Tools

Athena EMR

Microsoft Office

Scheduling systems

Job description

SimonMed in Beverly Hills is seeking a Patient Care Coordinator/Medical Assistant to provide clinical and administrative support for a smooth patient experience. You will handle front desk reception, appointment scheduling, patient communications, care coordination, and clinical support, both onsite and via telehealth.

The role partners with providers, lab partners, and administrative staff to maintain accurate records in Athena EMR and ensure privacy and quality standard compliance.