Hybrid Medical Assistant: Care Coordination & EMR Support

Cityblock; Massachusetts; Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Equity program

Paid time off

Job summary

Cityblock Medical Assistant role supporting clinical and operational needs within a value-based care model. You will contribute to pre-visit planning, visit readiness, and care coordination with interdisciplinary teams to ensure high-quality, member-centered care.

The position involves EMR management in Athena inboxes, lab and referral follow-up, and active collaboration with providers, nursing, pharmacy, and operations to maintain hub readiness and service levels.

Qualifications

• Experience supporting pre-visit planning and visit readiness.
• Experience with EMR systems and lab/test result management.

Responsibilities

• Prepare pre-visit chart and ensure appointment readiness.
• Verify insurance and demographic data before visits.
• Manage Athena inbox and EMR tasks per SLA.
• Support care coordination and follow-up activities.
• Assist with examinations and vaccine administration under supervision.

Skills

Communication

Collaboration

Adaptability

Attention to detail

Operational ownership

Tools

Athena EMR

Job description

Cityblock Medical Assistant role supporting clinical and operational needs within a value-based care model. You will contribute to pre-visit planning, visit readiness, and care coordination with interdisciplinary teams to ensure high-quality, member-centered care.

The position involves EMR management in Athena inboxes, lab and referral follow-up, and active collaboration with providers, nursing, pharmacy, and operations to maintain hub readiness and service levels.