Patient Experience Coordinator II - Medical Office

Baptist Memorial Health Care Corporation; Columbus (MS); Presencial; USD 34.000 - 52.000; Tempo integral

Resumo da vaga

Baptist Memorial Health Care Corporation is seeking a Customer Service Coordinator II-GME Internal Medicine in Columbus, MS. The role serves as the first point of contact for patients and visitors, coordinating office activities and ensuring a smooth clinic experience for staff and patients.

Responsibilities include verifying insurance, scheduling, collecting co-pays, and providing financial counseling when appropriate.

Qualificações

• One year of experience in a physician practice or clinic.
• Knowledge of insurance verification and charge entry.
• Excellent customer relations and communication skills.
• Basic knowledge of Windows applications and medical terminology.

Responsabilidades

• Verifies insurance and communicates with carriers and regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols for accurate billing.
• Promotes customer satisfaction with professional communication.
• Understands corporate policies and clinic procedures.
• Answers phones and directs messages to maintain workflow.
• Performs accurate charge entry.
• Complies with organizational policies on ethical business practices.
• Calls patients to arrange payments or set up financial arrangements.
• Schedules appointments and collects demographic and insurance information.
• Keeps files organized and confidential.
• Coordinates data input and financial counseling as needed.
• Completes assigned goals.

Conhecimentos

Customer service

Phone etiquette

Insurance verification

Charge entry

Formação

Associates Degree

Ferramentas

Practice management system

Windows applications

Descrição da vaga

Baptist Memorial Health Care Corporation is seeking a Customer Service Coordinator II-GME Internal Medicine in Columbus, MS. The role serves as the first point of contact for patients and visitors, coordinating office activities and ensuring a smooth clinic experience for staff and patients.

Responsibilities include verifying insurance, scheduling, collecting co-pays, and providing financial counseling when appropriate.