Customer Service Coordinator II- Internal Medicine Memphis

BMG Clinics; Cordova (TN); On-site; USD 25,000 - 34,000; Full time

Job summary

BMG Clinics in Tennessee is seeking a Coordinator-Customer Service to act as the initial point of contact for patients and visitors, coordinating and directing the office activities of the physician practice.

The role includes verifying insurance, handling financial counseling, scheduling appointments, and ensuring a smooth clinic experience with professional communication and strong customer relations.

Qualifications

• Associates degree or medical trade completion.
• 1 year of experience in a physician practice or clinic.
• Knowledge of medical terminology and insurance verification.

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily and monthly close out procedures for internal controls and cash balancing.
• Enter charges accurately and maintain billing information.
• Schedule appointments and collect demographic and insurance data.
• Provide financial counseling to patients as needed.
• Answer phones and direct messages to maintain workflow.
• Maintain organized records and confidentiality.
• Assist with patient payments and payment arrangements.
• Ensure compliance with organizational policies.
• Collaborate with staff to input accurate patient data.
• Complete assigned goals.

Skills

Customer service

Windows applications

Medical terminology

Education

Associates Degree

Job description

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Job Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman’s compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Performs accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Minimum Qualifications

++Minimum Education++

Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree

++Minimum Experience++

Minimum Required One (1) year of experience in a physician practice or clinic.

Preferred/Desired

Training Description Minimum Required Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice.

Preferred/Desired

Special Skills Description Minimum Required Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology

Preferred/Desired

++Minimum Licensure, Registration, Certification++

Desired Qualifications

++Desired Education++

++Desired Experience++

++Desired Licensure, Registration, Certification++