Customer Service Coordinator II-GME Internal Medicine Columbus

Baptist; Columbus (MS); On-site; USD 34,000 - 52,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking a Customer Service Coordinator II-GME Internal Medicine in Columbus, MS. The role serves as the first point of contact for patients and visitors, coordinating office activities and ensuring a smooth clinic experience for staff and patients.

Responsibilities include verifying insurance, scheduling, collecting co-pays, and providing financial counseling when appropriate.

Qualifications

• One year of experience in a physician practice or clinic.
• Knowledge of insurance verification and charge entry.
• Excellent customer relations and communication skills.
• Basic knowledge of Windows applications and medical terminology.

Responsibilities

• Verifies insurance and communicates with carriers and regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols for accurate billing.
• Promotes customer satisfaction with professional communication.
• Understands corporate policies and clinic procedures.
• Answers phones and directs messages to maintain workflow.
• Performs accurate charge entry.
• Complies with organizational policies on ethical business practices.
• Calls patients to arrange payments or set up financial arrangements.
• Schedules appointments and collects demographic and insurance information.
• Keeps files organized and confidential.
• Coordinates data input and financial counseling as needed.
• Completes assigned goals.

Skills

Customer service

Phone etiquette

Insurance verification

Charge entry

Education

Associates Degree

Tools

Practice management system

Windows applications

Job description

Customer Service Coordinator II-GME Internal Medicine Columbus

Columbus, MS, United States

Job Info

• Job Identification 46415
• Job Category MEDICAL GROUP
• Business Unit BMG Clinics

Job Description

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Job Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Perform accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

One (1) year of experience in a physician practice or clinic.

Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice.

Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Desired Qualifications

Desired Education

Collegiate or medical trade completion. Associates Degree