Patient Experience Coordinator II

Jefferson Health Plans; New Jersey; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Retirement plans

Job summary

Jefferson Health Plans seeks a Patient Services Associate II at Kennedy Medical Group in Sewell, NJ. The role focuses on enhancing the patient experience by processing arrival/departure, verifying insurance, and obtaining pre-authorizations for procedures.

You will greet patients, support a smooth flow to examination rooms, and ensure HIPAA compliance while using EPIC to schedule and manage appointments. A high school diploma and strong communication with patients are required.

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients and/or visitors. Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors. Ability to process and interpret data. Ability to multi task while managing a time sensitive workload.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Communication skills

Multitasking

Education

High School Diploma or equivalent

Job description

Jefferson Health Plans seeks a Patient Services Associate II at Kennedy Medical Group in Sewell, NJ. The role focuses on enhancing the patient experience by processing arrival/departure, verifying insurance, and obtaining pre-authorizations for procedures.

You will greet patients, support a smooth flow to examination rooms, and ensure HIPAA compliance while using EPIC to schedule and manage appointments. A high school diploma and strong communication with patients are required.