Patient Experience Coordinator I

Atlantic Vision Partners; Forest (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Holidays

Life Insurance

Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Eyewear Discounts

Referral Bonuses

Job summary

Atlantic Vision Partners is seeking a reliable Patient Experience Specialist I to welcome clients, manage calls, and handle patient check-ins and check-outs with empathy and professionalism.

The ideal candidate will possess strong communication, computer literacy, and organized, detail-oriented work habits. You will support daily clinic operations, coordinate appointments, process payments, and ensure HIPAA-compliant, patient-centered service.

Qualifications

• High school diploma or GED; associate degree preferred.
• Excellent communication and interpersonal skills.
• Demonstrated computer literacy is required.
• Strong organizational skills and attention to detail.
• Ability to work as part of a team and uphold standards.
• Customer/patient service orientation and professionalism.

Responsibilities

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously
• Register patients and verify patients’ records are up-to-date and accurate
• Verify personal and insurance information for services and procedures
• Schedule appointments and procedures
• Reschedule missed appointments and cancellations
• Process medical record requests
• Collect and process payments from patients
• Conduct daily reconciliation of cash reports and monies collected
• Complete other functions as requested by management

Skills

Communication skills

Computer literacy

Empathy

Organization

Teamwork

Customer service

Professionalism

Education

High school diploma or GED

Associate degree preferred

Job description

Atlantic Vision Partners is seeking a reliable Patient Experience Specialist I to welcome clients, manage calls, and handle patient check-ins and check-outs with empathy and professionalism.

The ideal candidate will possess strong communication, computer literacy, and organized, detail-oriented work habits. You will support daily clinic operations, coordinate appointments, process payments, and ensure HIPAA-compliant, patient-centered service.