Patient Communications & Scheduling Specialist

Atlantic Vision Partners; Bristol (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Job summary

Atlantic Vision Partners is seeking a Patient Communication Representative to be the first point of contact for our practices, greeting patients with courtesy and professionalism. You will assist with scheduling, verify records and insurance, and ensure accurate data entry while supporting a friendly patient experience.

This role emphasizes compassionate service, accuracy, and the ability to manage multiple tasks in a dynamic eye-care environment.

Qualifications

• Excellent judgment, dependability, and diligence.
• Demonstrated high ethical standards and integrity.
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality.
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy.
• Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed.
• Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect.
• Proficiency in Microsoft Office products (Word, Excel, and Outlook).
• Willingness to submit to a background check.

Responsibilities

• Answer incoming calls on a multi-line phone system, responds to inquiries, and makes outbound calls to patients promptly and courteously.
• Register patients over the phone and verifies patients’ records are up-to-date and accurate.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Collect and process payments from patients.
• Complete other functions as requested by management.

Skills

Communication skills

Customer service

Phone etiquette

Empathy

Teamwork

Professionalism

Attention to detail

Integrity

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Atlantic Vision Partners is seeking a Patient Communication Representative to be the first point of contact for our practices, greeting patients with courtesy and professionalism. You will assist with scheduling, verify records and insurance, and ensure accurate data entry while supporting a friendly patient experience.

This role emphasizes compassionate service, accuracy, and the ability to manage multiple tasks in a dynamic eye-care environment.