Patient Experience Coordinator - Healthcare Receptionist

Freeman Health System; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Retirement with employer match

Paid time off (PTO)

Wellness program with discounts to H</

Milestone payments with longevity of,

Job summary

Freeman Health System is seeking a friendly receptionist to welcome patients and visitors, answer phones, schedule appointments, and assist with registrations. This full-time position emphasizes accuracy, patient experience, and compliance in a healthcare setting.

No weekends or major holidays, with a schedule of 40 hours per week during daytime hours. The role requires proficiency with medical office software and a commitment to HIPAA and privacy standards.

Qualifications

• Greet customers and visitors to the facility.
• Answer questions and provide directions when necessary.
• Register patients and ensure documentation complies with HIPAA and regulations.
• Collect payments and balance cash drawer.
• Use medical office software to schedule appointments.
• Verify eligibility and assist as needed.

Responsibilities

• Deliver a positive patient experience throughout Freeman Health System.
• Schedule patient appointments and answer phone calls.
• Assist with patient registrations and provide information with respectful communication.

Skills

Customer service

Phone etiquette

Cash handling

Medical software

HIPAA compliance

Registration & scheduling

Tools

Medical office software

Job description

Freeman Health System is seeking a friendly receptionist to welcome patients and visitors, answer phones, schedule appointments, and assist with registrations. This full-time position emphasizes accuracy, patient experience, and compliance in a healthcare setting.

No weekends or major holidays, with a schedule of 40 hours per week during daytime hours. The role requires proficiency with medical office software and a commitment to HIPAA and privacy standards.