Patient Experience Coordinator - Healthcare (Bilingual)

METAIRIE - Chiro; Metairie (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance (

Continued Education Programs

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Job summary

Monarch Medical Management is seeking a professional, service-oriented Front Desk Coordinator to join our fast-paced chiropractic practice in Mandeville. You will be the first point of contact for patients, ensuring a welcoming and supportive environment while handling scheduling, intake, and basic administrative tasks.

This full-time position requires strong customer service skills, HIPAA awareness, and the ability to manage a busy front desk.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Bilingual Spanish is a plus.
• Minimum 2 years of customer service or front desk experience, preferably in healthcare.

Responsibilities

• Greet and assist patients and visitors in a courteous, professional manner.
• Answer incoming calls promptly and direct appropriately.
• Collect co-pays and balances; explain financial obligations to patients.
• Register and update patient information; verify insurance eligibility.
• Schedule appointments and manage provider calendars.
• Ensure efficient patient flow and timely communication with clinical staff.
• Maintain patient records and ensure availability of treatment information.
• Uphold privacy and confidentiality protocols (HIPAA compliance).
• Provide translation for Spanish-speaking patients (preferred).
• Cross-train with medical assistant duties as needed.
• Perform additional administrative duties as assigned.

Skills

Customer service

Multitasking

Organization

Spanish language

Communication

Education

High school diploma or equivalent

Some college preferred

Job description

Monarch Medical Management is seeking a professional, service-oriented Front Desk Coordinator to join our fast-paced chiropractic practice in Mandeville. You will be the first point of contact for patients, ensuring a welcoming and supportive environment while handling scheduling, intake, and basic administrative tasks.

This full-time position requires strong customer service skills, HIPAA awareness, and the ability to manage a busy front desk.