Patient Access & Scheduling Specialist

Westbank; Harvey (LA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Continued Education Programs

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Job summary

Monarch Medical Management in Mandeville seeks a professional Front Desk Coordinator to be the first point of contact in our busy chiropractic practice. You will greet patients, answer calls, collect co-pays, verify insurance, schedule appointments, and support clinical staff while maintaining HIPAA confidentiality.

This full-time role requires excellent communication, organization, and a customer-service mindset.

Qualifications

• High school diploma or equivalent; some college preferred.
• Minimum 2 years of customer service or front desk experience, preferably in a healthcare setting.
• Bilingual (Spanish) is a plus.
• Strong organizational, communication, and multitasking skills.
• Positive, professional attitude with attention to detail.

Responsibilities

• Greet and assist patients and visitors in a courteous, professional manner.
• Answer incoming calls promptly and direct appropriately.
• Collect co-pays and balances; explain financial obligations to patients.
• Register and update patient information; verify insurance eligibility.
• Schedule appointments and manage provider calendars.
• Ensure efficient patient flow and timely communication with clinical staff.
• Maintain patient records and ensure availability of treatment information.
• Uphold privacy and confidentiality protocols (HIPAA compliance).
• Provide translation for Spanish-speaking patients (preferred).
• Cross-train with medical assistant duties as needed.
• Perform additional administrative duties as assigned.

Skills

Customer service

Multitasking

Bilingual Spanish

Education

High school diploma or equivalent

Some college

Job description

Monarch Medical Management in Mandeville seeks a professional Front Desk Coordinator to be the first point of contact in our busy chiropractic practice. You will greet patients, answer calls, collect co-pays, verify insurance, schedule appointments, and support clinical staff while maintaining HIPAA confidentiality.

This full-time role requires excellent communication, organization, and a customer-service mindset.