Front Desk Coordinator

Tchoupitoulas; New Orleans (LA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Continued Education Programs

Paid Time Off

Paid Holidays

Retirement Plans

Job summary

Monarch Medical Management in New Orleans is seeking a professional Front Desk Coordinator to join our fast-paced medical practice as the first point of contact for patients. You will greet patients, answer calls, collect co-pays, schedule appointments, and maintain patient records with HIPAA compliance; Spanish translation is preferred.

This is a full-time on-site role with standard hours and Saturdays as needed, with benefits including health, dental, vision, PTO, retirement plans, and

Qualifications

• High school diploma or equivalent; some college preferred.
• Minimum 2 years of customer service or front desk experience, preferably in a healthcare setting.
• Bilingual (Spanish) is a plus.
• Strong organizational, communication, and multitasking skills.
• Positive, professional attitude with attention to detail.

Responsibilities

• Greet and assist patients and visitors in a courteous, professional manner
• Answer incoming calls promptly and direct appropriately
• Collect co-pays and balances; explain financial obligations to patients
• Register and update patient information; verify insurance eligibility
• Schedule appointments and manage provider calendars
• Ensure efficient patient flow and timely communication with clinical staff
• Maintain patient records and ensure availability of treatment information
• Uphold privacy and confidentiality protocols (HIPAA compliance)
• Provide translation for Spanish-speaking patients (preferred)
• Cross-train with medical assistant duties as needed
• Perform additional administrative duties as assigned

Skills

Customer service

Front desk experience

Organizational skills

Communication skills

Multitasking

Positive attitude

Education

High school diploma or equivalent

Some college preferred

Job description

Monarch Medical Managementis an integrated medical facility focused on providing the community with multiple specialty services, including progressive chiropractic care. Our goal is to continue our mission of providing our patients with the highest level of care and compassion in a personalized setting. Our practice is a full-service provider of comprehensive bone, joint, and muscle care.

Monarch Medical Management is an integrated medical facility dedicated to providing the community with comprehensive specialty services, including progressive chiropractic care. Our mission is to deliver the highest level of care and compassion in a personalized setting. We are a full-service provider of bone, joint, and muscle care.

We are currently seeking aprofessional, service-oriented Front Desk Coordinatorto join our fast-paced practice in Tchoupitoulas. As the first point of contact, you will play a critical role in creating a welcoming and supportive environment for our patients.

Schedule:

This is afull-timeposition with the following hours:

• Monday-Friday:9:00 AM – 6:00 PM

• Saturdays:As needed

Key Responsibilities:

• Greet and assist patients and visitors in a courteous, professional manner

• Answer incoming calls promptly and direct appropriately

• Collect co-pays and balances; explain financial obligations to patients

• Register and update patient information; verify insurance eligibility

• Schedule appointments and manage provider calendars

• Ensure efficient patient flow and timely communication with clinical staff

• Maintain patient records and ensure availability of treatment information

• Uphold privacy and confidentiality protocols (HIPAA compliance)

• Provide translation for Spanish-speaking patients (preferred)

• Cross-train with medical assistant duties as needed

• Perform additional administrative duties as assigned

Qualifications:

• High school diploma or equivalent; some college preferred

• Minimum 2 years of customer service or front desk experience, preferably in a healthcare setting

• Bilingual (Spanish) is a plus

• Strong organizational, communication, and multitasking skills

• Positive, professional attitude with attention to detail

Benefits:

• Health, Dental, and Vision Insurance (eligible after 60 days)

• Continued Education Programs

• Paid Time Off (PTO) and Paid Holidays

• Retirement Plans