Patient Experience Coordinator - Healthcare Admin

Premise Health; Mountain View (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

Premise Health in Mountain View, CA is seeking a Healthcare Administrative Assistant to support the daily operations of a busy Employee Health Clinic. The role requires friendly, organized, and detail oriented professionals with strong customer service skills and healthcare experience.

The ideal candidate will have experience with EPIC EHR and a proven ability to manage front desk tasks, appointments, patient records, and HIPAA compliance.

Qualifications

• Administrative or front desk experience required.
• Healthcare or medical office experience strongly preferred.
• Experience with EPIC EHR is highly preferred.
• Excellent communication and multitasking skills.
• Strong computer skills and attention to detail.

Responsibilities

• Greet and check in patients in a welcoming, professional manner.
• Answer calls, respond to inquiries, and direct messages as needed.
• Schedule, confirm, and coordinate patient appointments.
• Assist with patient registration and demographic updates.
• Enter and update patient information in the EHR system.
• Support clinicians and administrative staff with daily tasks.
• Maintain HIPAA compliance and patient confidentiality.
• Perform scanning, filing, data entry, and general office duties.
• Keep the front office organized and efficient.

Skills

Customer service

Administrative experience

Healthcare setting

Tools

EPIC EHR

Job description

Premise Health in Mountain View, CA is seeking a Healthcare Administrative Assistant to support the daily operations of a busy Employee Health Clinic. The role requires friendly, organized, and detail oriented professionals with strong customer service skills and healthcare experience.

The ideal candidate will have experience with EPIC EHR and a proven ability to manage front desk tasks, appointments, patient records, and HIPAA compliance.