Front Office Coordinator, Healthcare & Patient Experience

Proactive Systems; Ontario (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

ProActive Work Health Services is seeking a Front Office Receptionist in Ontario, CA. This paid, full-time role supports a busy occupational health clinic by greeting patients, coordinating scheduling, and handling employer communications with precision and courtesy.

The candidate will manage intake, documentation, and HIPAA-compliant records while assisting with billing and administrative reporting to keep daily operations smooth and professional.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of front office, medical reception, or healthcare coordination experience.
• Excellent customer service and communication skills.
• Proficient with EMR systems, scheduling platforms, and standard office software.
• Reliable attendance and punctuality.

Responsibilities

• Greet and check in patients, employer representatives, and visitors with professionalism and efficiency.
• Serve as the primary front-office liaison for scheduling, status updates, and documentation requests.
• Communicate clinic processes, wait times, and workflow updates clearly and courteously.
• Maintain a welcoming, organized, and compliant reception environment.
• Coordinate multiple service appointments to optimize clinic flow.

Skills

Customer service

Multitasking

Communication

Bilingual (Spanish/English)

Office etiquette

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Office

Google Workspace

Job description

ProActive Work Health Services is seeking a Front Office Receptionist in Ontario, CA. This paid, full-time role supports a busy occupational health clinic by greeting patients, coordinating scheduling, and handling employer communications with precision and courtesy.

The candidate will manage intake, documentation, and HIPAA-compliant records while assisting with billing and administrative reporting to keep daily operations smooth and professional.