Patient Experience Coordinator - Health Center Front Desk

Paycom - ATS; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

401(k) with company match

PTO 3 weeks first year

Paid holidays

EAP

Tuition discounts

Employee discounts

Job summary

Terros Health in Phoenix, AZ is seeking a Health Center Relations Specialist to greet visitors, schedule appointments, and support front desk operations with professionalism and compassion.

Responsibilities include processing patient check-ins, collecting co-pays, updating demographics, and coordinating with clinical staff. The role emphasizes confidentiality, accuracy, and customer service in a fast-paced healthcare environment.

Qualifications

• Minimum typing speed 30 wpm.
• At least one year of front office customer-facing experience in healthcare or related fields.
• Experience in hospitality or banking will be considered.
• Familiarity with health insurance eligibility and electronic health record management systems (NextGen preferred).
• Intermediate level of Microsoft Office and web-based programs.

Responsibilities

• Greet individuals entering the clinic professionally and courteously.
• Schedule appointments and assist patients promptly.
• Process check-ins and notify staff of arrivals.
• Update patient demographics and data during auto-flow.
• Collect co-pays and receipts; ensure confidentiality.

Skills

Front desk / customer service

Communication skills

Time management

Multitasking

Education

High School Diploma or GED; associate degree in medical/health preferred

Tools

NextGen EHR

Microsoft Office

Job description

Terros Health in Phoenix, AZ is seeking a Health Center Relations Specialist to greet visitors, schedule appointments, and support front desk operations with professionalism and compassion.

Responsibilities include processing patient check-ins, collecting co-pays, updating demographics, and coordinating with clinical staff. The role emphasizes confidentiality, accuracy, and customer service in a fast-paced healthcare environment.