Customer Relations Specialist

Compass Health Network; Columbia Township (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

Career advancement opportunities

Tuition reimbursement

Employee Assistance Program (EAP)

Wellness program

Job summary

Compass Health Network in Columbia Township, Missouri, seeks a friendly Customer Relations Specialist to enhance patient experiences. You will greet patients, manage check-in/check-out for various services, and ensure a welcoming clinic atmosphere. The ideal candidate should possess strong communication skills and at least one year of customer service experience. This full-time position offers competitive benefits, opportunities for career advancement, and a supportive team environment.

Qualifications

• At least one year of experience in customer service is required.
• A valid driver's license and minimum automobile coverage are required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance.
• Collect co-pays and complete necessary paperwork.
• Answer phones and assist with scheduling.

Skills

Strong communication and organizational skills

Customer service experience

Basic computer and data entry skills

Education

High School/GED

Job description

Description

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. Schedule: Mon-Fri 8am-5pm

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check‑in and check‑out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co‑pays. You’ll also support day‑to‑day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check‑in/check‑out, including verifying insurance and demographics
• Collect co‑pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

• High School/GED preferred
• At least one year experience in customer service required
• A valid driver's license and agency‑established minimum automobile coverage required

This Role Is a Great Match for Someone Who

• Possesses strong communication and organizational skills
• Is comfortable in a high‑traffic, patient‑facing role
• Is detail‑oriented with basic computer and data entry skills
• Willing to travel locally between clinic sites if needed

We Offer

• Competitive Benefits
• Opportunities for career advancement
• Personal and professional development
• Licensure supervision
• Tuition reimbursement & scholarships
• Employee Assistance Program (EAP)
• Wellness program with Xponential access
• Generous paid time off and holidays
• National Health Service Corp loan repayment eligibility*

*Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for‑profit status.

Equal Opportunity Statement

Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.