Patient Experience Coordinator: Front Office & Scheduling

WellNow Urgent Care; New York (NY); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision benefits

401(k) savings plan with match

Best-in-class training program

Career development opportunities

Free Continuous Learning through TAG U

Job summary

Aspen Dental is looking for a Patient Experience Coordinator who will handle front desk duties and help build trust with patients. You’ll participate in a four-week training program and report to the Practice Manager, ensuring a welcoming, efficient patient experience across daily operations.

The role emphasizes compassionate service, accurate scheduling, insurance verification, and timely payment processing within a collaborative team.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent time management.
• Organized and detail oriented.
• Age 18 or older.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Schedule and confirm patient appointments, organize charts, verify insurance and payment collection.
• Balance nightly deposits and credit card processing.
• Additional tasks as assigned by the Manager.

Skills

Communication skills

Interpersonal skills

Time management

Organized

Attention to detail

Age 18+

Education

High school diploma or equivalent

Job description

Aspen Dental is looking for a Patient Experience Coordinator who will handle front desk duties and help build trust with patients. You’ll participate in a four-week training program and report to the Practice Manager, ensuring a welcoming, efficient patient experience across daily operations.

The role emphasizes compassionate service, accurate scheduling, insurance verification, and timely payment processing within a collaborative team.