Patient Experience Coordinator — Front Office & Scheduling

Aspen Dental; Phenix City (AL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with match

Job summary

Aspen Dental is hiring a Patient Experience Coordinator (Patient Coordinator) to join our front office team. You will report to the Manager and perform daily scheduling, chart organization, and patient support during a four-week training program to ensure a smooth patient experience.

This full-time role emphasizes compassionate patient service, adherence to policies and regulations, accurate payment processing, and building trust with patients.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Good time management.
• Organized and detail oriented.
• Must be 18 years or older.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Provide patient support by scheduling and confirming patient appointments, organizing charts, verifying insurance and payment collection.
• Balance nightly deposits and credit card processing.
• Additional tasks as assigned by the Manager.

Skills

Strong communication & interpersonal

Time management

Organized & detail oriented

Age 18+

Education

High school diploma or equivalent

Job description

Aspen Dental is hiring a Patient Experience Coordinator (Patient Coordinator) to join our front office team. You will report to the Manager and perform daily scheduling, chart organization, and patient support during a four-week training program to ensure a smooth patient experience.

This full-time role emphasizes compassionate patient service, adherence to policies and regulations, accurate payment processing, and building trust with patients.