Patient Experience Coordinator - Front Office (Medical)

Cleaver Dermatology & Aesthetics; Cumming (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Cleaver Dermatology & Aesthetics, part of Cleaver Medical Group, seeks a Patient Experience Coordinator to be the friendly face of the front desk and deliver exceptional patient experiences. You will handle check-in/out, scheduling, insurance verification, and EMR data entry with accuracy and professionalism.

The role requires strong communication, organizational skills, and a commitment to patient care in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent.
• Prior experience in a healthcare, administrative, or customer service role preferred.
• Strong organizational and time management skills.
• Ability to work effectively with individuals from all backgrounds.
• Excellent written and verbal communication skills.
• Professional demeanor and appearance.

Responsibilities

• Greets patients and visitors in a friendly, respectful, and professional manner.
• Answer multi-line phone system and route calls appropriately with clear and courteous communication.
• Schedule, reschedule, and confirm appointments accurately using electronic medical record (EMR) software.
• Verify and input patient insurance information with precision.
• Check in patients, distribute and review forms for accuracy, and collect co-pays and balances due.
• Scan and upload patient documents into the EMR system, maintaining accurate records.
• Respond to patient inquiries in person, via phone, or email, and escalate complex concerns.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Monitor front office supply levels and assist with ordering materials.
• Keep the reception area clean, organized, and welcoming.
• Participate in daily office functions, team meetings, and training.
• Assist with billing inquiries, payment collection, and basic administrative tasks.
• Exercise good judgment prioritizing tasks and managing competing demands.
• Operate standard office technology effectively.
• Foster a positive environment for patients and staff.

Skills

Attention to detail

Communication

Customer service

Diversity & inclusion

Time management

Interpersonal skills

Education

High school diploma or equivalent

Tools

EMR software

Job description

Cleaver Dermatology & Aesthetics, part of Cleaver Medical Group, seeks a Patient Experience Coordinator to be the friendly face of the front desk and deliver exceptional patient experiences. You will handle check-in/out, scheduling, insurance verification, and EMR data entry with accuracy and professionalism.

The role requires strong communication, organizational skills, and a commitment to patient care in a fast-paced clinical setting.