Patient Care Experience Coordinator — Bonus & Benefits

Professional Physical Therapy; Barnstable County (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients and to ensure a smooth and welcoming experience. You will handle check-ins, payments, scheduling, and inquiries while supporting a compassionate, patient-centered environment.

Ideal candidates have a high school diploma, strong communication, and the ability to multitask in a fast-paced healthcare setting. Join a team that values teamwork, integrity, and exemplary service.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in customer service or administrative roles is preferred in a healthcare setting.
• Excellent interpersonal and communication skills are essential.
• Strong attention to detail and organizational skills are necessary.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such as data entry and maintaining patient records.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Multitasking

Computer skills

Education

High school diploma or equivalent

Job description

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients and to ensure a smooth and welcoming experience. You will handle check-ins, payments, scheduling, and inquiries while supporting a compassionate, patient-centered environment.

Ideal candidates have a high school diploma, strong communication, and the ability to multitask in a fast-paced healthcare setting. Join a team that values teamwork, integrity, and exemplary service.