Patient Experience Coordinator - Front Desk & Scheduling

Johns Hopkins Hospital; Washington, Baltimore (District of Columbia, MD); On-site; USD 26,000 - 43,000; Full time

Job summary

Johns Hopkins Hospital in Baltimore, MD is seeking a Patient Service Coordinator III to manage all non-clinical aspects of patient encounters, ensuring accurate information and a smooth workflow. The role emphasizes friendly service and professional patient interactions, with necessary skills in scheduling, registration, and billing systems.

The position is full-time (40 hours), daytime shift, 8:30am-5:00pm, non-exempt, located at Johns Hopkins Hospital in Baltimore.

Qualifications

• High School Diploma or Equivalent.
• 1 year experience.
• Proficiency with computer systems used for scheduling, registration, and billing.

Responsibilities

• Handle all administrative aspects of the patient encounter to ensure a smooth process.
• Provide friendly, courteous assistance to every patient for a positive, professional experience.
• Proficient in using automated scheduling, registration and billing systems for efficient operations.

Skills

Customer service

Computer systems proficiency

Communication skills

Education

High School Diploma or Equivalent

Tools

Scheduling software

Billing systems

Job description

Johns Hopkins Hospital in Baltimore, MD is seeking a Patient Service Coordinator III to manage all non-clinical aspects of patient encounters, ensuring accurate information and a smooth workflow. The role emphasizes friendly service and professional patient interactions, with necessary skills in scheduling, registration, and billing systems.

The position is full-time (40 hours), daytime shift, 8:30am-5:00pm, non-exempt, located at Johns Hopkins Hospital in Baltimore.