Patient Experience Coordinator — Front Desk & Scheduling

Baylor Scott & White Health; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Immediate eligibility for health and w

401(k) with match up to 5%

Tuition Reimbursement

PTO accrual from Day 1

Job summary

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist I to provide administrative support in a physician office, clinic, or similar setting.

This role focuses on patient relations, check-in/check-out, scheduling, insurance verification, and answering phones to ensure high-quality, patient-centered care. Orientation is remote while training is onsite, with a Monday–Friday schedule from 7:30 AM to 4:30 PM.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of experience preferred.
• Excellent communication and phone etiquette.

Responsibilities

• Assists with patient duties including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Assists with patient registration by collecting and verifying insurance information and entering changes into the system.
• Accepts payments for physician/clinic services and posts payments according to guidelines.
• Generates daily payment reports and verifies cash drawer against reports.
• Provides information to patients and approved outside entities and responds to routine inquiries.

Skills

Excellent communication

Patient relations

Phone etiquette

Education

High School Diploma or GED

Job description

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist I to provide administrative support in a physician office, clinic, or similar setting.

This role focuses on patient relations, check-in/check-out, scheduling, insurance verification, and answering phones to ensure high-quality, patient-centered care. Orientation is remote while training is onsite, with a Monday–Friday schedule from 7:30 AM to 4:30 PM.