Patient Services Specialist — Front Desk & Scheduling

Baylor Scott & White Health; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or related setting. You will assist patients to ensure high-quality, patient-centered care, including check-in/check-out, scheduling, and insurance verification.

Responsibilities include handling payments, directing calls, and supporting medical records duties. Strong communication and customer service are essential in a fast-paced healthcare environment.

Qualifications

• High-quality, patient-centered care through check-in/check-out and scheduling.
• Verify insurance information and assist with payments.
• Respond to routine inquiries and manage medical records duties as requested.

Responsibilities

• Assist with patient duties including check-in/out, scheduling, and referrals.
• Verify insurance and register patients, update demographics.
• Process payments and post charges using proper codes.
• Answer phones and direct patients or visitors.
• Provide information on hours, services, and practice operations.
• Assist with medical records as requested.

Skills

Communication skills

Phone etiquette

Customer service

Data entry

Education

HS Diploma/GED Equivalent

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or related setting. You will assist patients to ensure high-quality, patient-centered care, including check-in/check-out, scheduling, and insurance verification.

Responsibilities include handling payments, directing calls, and supporting medical records duties. Strong communication and customer service are essential in a fast-paced healthcare environment.