Patient Experience Coordinator - Front Desk & Scheduling

Cano Health; Pompano Beach (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Performance bonus

Benefits package: health, dental, and

Job summary

The Front Desk Coordinator at Cano Health in Florida serves as the first point of contact for patients, visitors, and callers, delivering exceptional customer service while handling administrative and data-entry tasks, including patient intake, insurance verification, and appointment scheduling.

The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.

Qualifications

• : Requires Front Desk or medical office experience, and ability to handle patient data with confidentiality.
• :

Responsibilities

• Provide patient intake and onboarding.
• Create and update patient profiles in the EMR (eCW).
• Conduct welcome calls and schedule initial appointments.
• Obtain required consents and signatures.
• Coordinate transportation as needed.
• Assist with appointment confirmations and follow-up calls.
• Greet patients and maintain a welcoming front desk environment.
• Respond to inquiries professionally and document interactions.

Skills

Patient intake & onboarding

Communication skills

Multitasking

Data entry

Bilingual English & Spanish

Customer service

EMR system (eCW) Superuser

Scheduling software (TripMaster)

Education

High School Diploma or equivalent

BLS Certification

Tools

TripMaster

eCW

Ring Central

Workday

Cano.Net

Oracle (Expenses)

Propia app

Job description

The Front Desk Coordinator at Cano Health in Florida serves as the first point of contact for patients, visitors, and callers, delivering exceptional customer service while handling administrative and data-entry tasks, including patient intake, insurance verification, and appointment scheduling.

The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.