Patient Experience Coordinator - Front Desk & Scheduling

The Dental Specialists; Osseo (MN); On-site; USD 3,306,000 - 3,740,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision, and orthodont

Paid time off and holidays

401(k) with company match

Health savings account and FSAs

Life insurance

Disability coverage

Pet insurance

ESPP options

Continuing education

Career growth opportunities

Doctor-led culture

Supportive team environment

Minnesota & western Wisconsin network

Job summary

The Dental Specialists Maple Grove Oral Surgery is seeking a friendly, organized Patient Care Coordinator to join our team. You will be the first point of contact for patients, ensuring a welcoming experience while guiding them through their specialty dental care journey.

Key duties include greeting patients, scheduling and coordinating appointments, answering questions about billing and insurance, and maintaining accurate records.

Qualifications

• Customer-focused with a passion for helping others
• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to remain calm in a fast-paced environment

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication
• Answer patient questions regarding appointments, billing, and insurance benefits
• Verify insurance coverage and assist with patient account management
• Accurately enter and maintain patient information and records
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care
• Utilize scheduling and practice management software to support daily operations
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience

Skills

Customer focus

Communication skills

Organizational skills

Multitasking

Tech proficiency

Job description

The Dental Specialists Maple Grove Oral Surgery is seeking a friendly, organized Patient Care Coordinator to join our team. You will be the first point of contact for patients, ensuring a welcoming experience while guiding them through their specialty dental care journey.

Key duties include greeting patients, scheduling and coordinating appointments, answering questions about billing and insurance, and maintaining accurate records.