Patient Experience Coordinator (Front Desk & Scheduling)

ProMedica Monroe Physicians; Maumee (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

ProMedica Monroe Physicians is seeking a Patient Service Coordinator to serve as the first point of contact for patients. You will greet and register patients, answer calls, take messages, and schedule appointments while maintaining the provider's calendar.

You will also support the clinical team with outgoing calls to patients, pharmacies, and other providers. This role is full-time, with a 40-hour work week in a day-shift setting at the Ohio location.

Qualifications

• High school diploma or equivalent.
• 1 year experience in a customer service or clerical setting.
• Associates degree preferred.
• Experience with EPIC EMS is a plus.
• 3 years of clerical/office experience.
• 1 year experience in a medical office setting.

Responsibilities

• Greet and register patients and answer phone calls.
• Schedule and reschedule patient appointments and maintain the provider's schedule.
• Assist the clinical staff with outgoing calls to patients, pharmacies or other providers.
• Take messages and manage communications for the practice.

Skills

Customer service

Communication skills

Scheduling

Education

High school diploma or equivalent

Associates degree

Tools

EPIC EMS

Job description

ProMedica Monroe Physicians is seeking a Patient Service Coordinator to serve as the first point of contact for patients. You will greet and register patients, answer calls, take messages, and schedule appointments while maintaining the provider's calendar.

You will also support the clinical team with outgoing calls to patients, pharmacies, and other providers. This role is full-time, with a 40-hour work week in a day-shift setting at the Ohio location.