Patient Experience Coordinator | Front Desk & Scheduling

Advocate Aurora Health; Huntersville (NC); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Health in the United States, North Carolina, Huntersville, is seeking a full-time Front Desk / Registration Clerk for GCMG South Lake Pediatrics - Pediatrics: General.

The role involves patient registration, insurance verification, scheduling, and clerical duties, with a Monday–Friday 8 AM–5 PM schedule. Base pay range is $19.80–$29.70 per hour, plus benefits and opportunities for professional growth.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment; work on a team or independently.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and front desk activities with accuracy.
• Encourage patient use of front-end technology during registration.
• Enter and maintain confidential patient information including insurance and billing details; assist billing as needed.
• Demonstrate knowledge of emergency codes and applicable regulations; monitor inventory and medications.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Front desk tech

Education

High School Diploma or GED

Tools

Medical Records Software

Computer experience

Job description

Advocate Health in the United States, North Carolina, Huntersville, is seeking a full-time Front Desk / Registration Clerk for GCMG South Lake Pediatrics - Pediatrics: General.

The role involves patient registration, insurance verification, scheduling, and clerical duties, with a Monday–Friday 8 AM–5 PM schedule. Base pay range is $19.80–$29.70 per hour, plus benefits and opportunities for professional growth.