Patient Services Specialist - Front Desk (Sports Medicine)

Advocate Health; Cornelius (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Flexible spending accounts

Education assistance

Job summary

Advocate Health is seeking a full-time front desk team member at 02370 GCMG Sports Medicine: Lake Norman. You will greet patients, verify insurance, schedule appointments, and handle registration with a strong emphasis on patient experience.

The role requires a high school diploma or GED, basic computer skills, and prior customer-facing experience. Competitive benefits and a comprehensive total rewards package are offered in a busy clinical setting near Lake Norman.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience preferred; front desk practice preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Interact with patients and families in sensitive situations with strong interpersonal skills.
• Demonstrate critical thinking and decisive judgment in a fast-paced environment.
• Register patients, verify insurance, schedule, collect payments, and manage desk activities accurately.
• Encourage use of front-end technology during registration.
• Maintain confidential patient information and assist billing as needed.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Front desk experience

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a full-time front desk team member at 02370 GCMG Sports Medicine: Lake Norman. You will greet patients, verify insurance, schedule appointments, and handle registration with a strong emphasis on patient experience.

The role requires a high school diploma or GED, basic computer skills, and prior customer-facing experience. Competitive benefits and a comprehensive total rewards package are offered in a busy clinical setting near Lake Norman.