Patient Experience & Scheduling Specialist

Hmixray; Baltimore (MD); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverages

Health Savings Accounts

Wellness dollars

401(k) Employer Match

Free imaging services for employee and

Job summary

Hmixray in Baltimore is seeking a Patient Service Representative to join our radiology team. You will greet and register patients, verify insurance, collect signatures, and ensure accurate documentation to support smooth patient flow and high-quality care.

This role requires strong communication, multitasking, and a commitment to professional service in a fast-paced medical setting. You will coordinate with back-office staff and help patients navigate appointments, safety protocols, and patient

Qualifications

• High School Diploma or GED is required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication

Interpersonal skills

Professionalism

Multitasking

Computer skills

Education

High School Diploma or GED

Job description

Hmixray in Baltimore is seeking a Patient Service Representative to join our radiology team. You will greet and register patients, verify insurance, collect signatures, and ensure accurate documentation to support smooth patient flow and high-quality care.

This role requires strong communication, multitasking, and a commitment to professional service in a fast-paced medical setting. You will coordinate with back-office staff and help patients navigate appointments, safety protocols, and patient