Patient Experience Coordinator – Front Desk | Flexible Schedule

Boston Children's Hospital; Boston (MA); On-site; USD 52,000 - 64,000; Part time

Benefits offered by this job

Flexible schedules

Health insurance

Dental and vision insurance

Time off

Retirement plan

Tuition reimbursement

Transit discounts

Job summary

Boston Children's Hospital is seeking a Patient Experience Representative to support Immunology front desk operations and coordinate services for patients and families.

You will greet visitors, manage patient encounters, schedule appointments, triage calls, and work with the care team and financial counseling to ensure smooth daily operations.

A high school diploma is required, bachelor's degree preferred; EPIC experience and prior customer service or administrative background are desirable.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing; demonstrate empathy.
• Experience with EPIC preferred.

Responsibilities

• Provide positive customer service supporting unit operations.
• Schedule patients and manage encounters; coordinate flow with clinicians.
• Greet and direct patients, families and visitors at front desk.
• Answer, screen, and route telephone calls; triage urgent information.
• Record and forward messages; coordinate with Financial Counseling as needed.
• Reconcile payments and prepare deposits; maintain records in hospital systems.

Skills

Customer service

Communication

Empathy

Education

High school diploma

Bachelor's degree preferred

Tools

EPIC

Job description

Boston Children's Hospital is seeking a Patient Experience Representative to support Immunology front desk operations and coordinate services for patients and families.

You will greet visitors, manage patient encounters, schedule appointments, triage calls, and work with the care team and financial counseling to ensure smooth daily operations.

A high school diploma is required, bachelor's degree preferred; EPIC experience and prior customer service or administrative background are desirable.