Patient Experience Representative I - Ambulatory (Part-Time)

Boston Children's Hospital; Boston (MA); On-site; USD 52,000 - 64,000; Part time

Benefits offered by this job

Flexible schedules

Health insurance

Dental and vision insurance

Time off

Retirement plan

Tuition reimbursement

Transit discounts

Job summary

Boston Children's Hospital is seeking a Patient Experience Representative to support Immunology front desk operations and coordinate services for patients and families.

You will greet visitors, manage patient encounters, schedule appointments, triage calls, and work with the care team and financial counseling to ensure smooth daily operations.

A high school diploma is required, bachelor's degree preferred; EPIC experience and prior customer service or administrative background are desirable.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing; demonstrate empathy.
• Experience with EPIC preferred.

Responsibilities

• Provide positive customer service supporting unit operations.
• Schedule patients and manage encounters; coordinate flow with clinicians.
• Greet and direct patients, families and visitors at front desk.
• Answer, screen, and route telephone calls; triage urgent information.
• Record and forward messages; coordinate with Financial Counseling as needed.
• Reconcile payments and prepare deposits; maintain records in hospital systems.

Skills

Customer service

Communication

Empathy

Education

High school diploma

Bachelor's degree preferred

Tools

EPIC

Job description

Position Summary:

As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.

Key responsibilities:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Customer Service
  • May be required to rotate to front desk, greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Answering, screening, and routing telephone calls.
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Administrative:
  • Providing routine clerical support as needed
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling

Schedule:

• Saturday & Sunday - 8:00am - 4:30pm
• Monday or Wednesday - 5:00pm - 9:00pm

Minimum Qualifications

Education:

• A high school level of education required, bachelor's degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies
• Previous experience with EPIC preferred

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Base pay is one part of a comprehensive benefits package that includes:

• flexible schedules
• affordable health, vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• cell phone plan discounts and discounted rates on T-passes

Experience the benefits of passion and teamwork.