Patient Experience Coordinator — Front Desk (ENT)

SENTA ENT and Allergy Physicians; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, and…

HSA

FSA

Short & Long Term Disability

Holidays & PTO

EAP

401(K) Match

Job summary

SENTA Partners seeks a Front Office Coordinator to be the first point of contact for patients, visitors, and staff at the Columbia, SC office. You will schedule appointments, verify patient information, manage billing inquiries, and support clinical staff to ensure smooth daily operations.

Ideal candidates have medical reception experience, strong organizational skills, and proficiency with MS Office and EMR systems.

Qualifications

• High school diploma or GED required.
• Medical reception experience preferred.
• Knowledge of standard clinic practices, policies and procedures.
• Read, write, and comprehend simple instructions, short correspondence, and memos.
• Effectively present information to customers, clients and peers.
• Ability to work effectively both independently and as part of a team.
• Possess strong organizational skills and the ability to multi-task.
• Knowledge of MS Office and EMR.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

Skills

Customer service

Multitasking

Organization

Communication

Teamwork

Education

High school diploma or GED

Tools

MS Office

EMR software

Job description

SENTA Partners seeks a Front Office Coordinator to be the first point of contact for patients, visitors, and staff at the Columbia, SC office. You will schedule appointments, verify patient information, manage billing inquiries, and support clinical staff to ensure smooth daily operations.

Ideal candidates have medical reception experience, strong organizational skills, and proficiency with MS Office and EMR systems.