Front Office Coordinator - Monday-Friday ENT Practice

SENTA ENT and Allergy Physicians; Sumter (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability

PTO & holidays

EAP

401K match

Weekdays

No weekends

Float position

Job summary

South Carolina ENT (SCENT) seeks a Front Office Coordinator to be the first point of contact for patients, visitors and staff. You will manage front office tasks, deliver excellent customer service, schedule appointments, and support the clinical team with patient communications.

The role requires HIPAA awareness, strong organization, and the ability to multi-task in a fast-paced ENT practice, with a Monday-Friday schedule and no weekends.

Qualifications

• High school diploma or GED required.
• Medical reception experience preferred.
• Knowledge of standard clinic practices and HIPAA policies.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and escalate when necessary.
• Support administrative needs such as data entry, filing, and correspondence.

Skills

Customer service

Multitasking

Organizational skills

Education

HS diploma or GED

Job description

South Carolina ENT (SCENT) seeks a Front Office Coordinator to be the first point of contact for patients, visitors and staff. You will manage front office tasks, deliver excellent customer service, schedule appointments, and support the clinical team with patient communications.

The role requires HIPAA awareness, strong organization, and the ability to multi-task in a fast-paced ENT practice, with a Monday-Friday schedule and no weekends.