Front Office Coordinator - FLOAT

SENTA ENT and Allergy Physicians; Sumter (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability

PTO & holidays

EAP

401K match

Weekdays

No weekends

Float position

Job summary

South Carolina ENT (SCENT) seeks a Front Office Coordinator to be the first point of contact for patients, visitors and staff. You will manage front office tasks, deliver excellent customer service, schedule appointments, and support the clinical team with patient communications.

The role requires HIPAA awareness, strong organization, and the ability to multi-task in a fast-paced ENT practice, with a Monday-Friday schedule and no weekends.

Qualifications

• High school diploma or GED required.
• Medical reception experience preferred.
• Knowledge of standard clinic practices and HIPAA policies.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and escalate when necessary.
• Support administrative needs such as data entry, filing, and correspondence.

Skills

Customer service

Multitasking

Organizational skills

Education

HS diploma or GED

Job description

Brief Description

South Carolina ENT (SCENT), an esteemed otolaryngology practice and an affiliate of SENTA Partners, is dedicated to serving the community of greater Columbia. The specialists at SCENT are committed to providing the most comprehensive care in ENT, allergy, and sleep medicine.

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer:

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match
• Monday-Friday
• No Weekends
• Float Expectations

Requirements

Qualifications

• High school diploma or general education degree (GED) required
• Medical reception experience preferred
• Knowledge of standard clinic practices, policies and procedures
• Read, write, and comprehend simple instructions, short correspondence, and memos
• Effectively present information to customers, clients and peers
• Ability to work effectively both independently and as part of a team
• Possess strong organizational skills and the ability to multi-task