Patient Experience Front Desk Coordinator Weekdays

SENTA ENT and Allergy Physicians; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Paid time off

Job summary

SCENT, an affiliate of SENTA Partners, seeks a Front Office Coordinator to greet patients, schedule appointments, and support clinical staff at the Columbia, SC location. You will verify demographics, handle inquiries, and maintain patient records with confidentiality.

The role emphasizes excellent customer service, accurate data entry, and smooth front-office operations in a private ENT/allergy practice. Monday–Friday, no weekend shifts, with comprehensive benefits.

Qualifications

• High school diploma required.
• Medical reception experience preferred.
• Knowledge of standard clinic practices, policies and procedures.
• Read, write, and comprehend simple instructions, short correspondence, and memos.
• Effectively present information to customers, clients and peers.
• Ability to work effectively both independently and as part of a team.
• Possess strong organizational skills and the ability to multi-task.
• Knowledge of MS Office and Electronic Medical Records (EMR).

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

Skills

Customer service

Appointment scheduling

EMR knowledge

MS Office

Multi-tasking

Attention to detail

Teamwork

Education

High school diploma

Tools

EMR

MS Office

Job description

SCENT, an affiliate of SENTA Partners, seeks a Front Office Coordinator to greet patients, schedule appointments, and support clinical staff at the Columbia, SC location. You will verify demographics, handle inquiries, and maintain patient records with confidentiality.

The role emphasizes excellent customer service, accurate data entry, and smooth front-office operations in a private ENT/allergy practice. Monday–Friday, no weekend shifts, with comprehensive benefits.