Patient Experience Coordinator: Front Desk & Billing

Athletico Physical Therapy; Chesapeake (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA & FSA

Fertility Benefit

Life Insurance

Disability

Parental Leave

PTO 15 days

Holiday leave

Employee discounts

Job summary

Athletico Physical Therapy in Chesapeake, VA seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a welcoming front-office experience while safeguarding data and supporting revenue cycle goals.

The role reports to the Clinic Manager and collaborates with clinical teams, with support from the PES. Requires strong customer service and EMR proficiency; health plan knowledge is a plus.

Qualifications

• High School Diploma or GED is required.
• Excellent customer service skills.
• Proficiency with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including demographic verification and insurance eligibility.
• Educate patients on financial responsibilities, payment options, and digital tools.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues.
• Utilize EMR systems and dashboards to track outcomes and support improvements.
• Coordinate communication of patient progress notes to referral sources.
• Organize patient milestone celebrations and community-building activities.

Skills

Customer service

MS Office

Excel

English proficiency

Communication

Scheduling

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

MS Outlook

Job description

Athletico Physical Therapy in Chesapeake, VA seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a welcoming front-office experience while safeguarding data and supporting revenue cycle goals.

The role reports to the Clinic Manager and collaborates with clinical teams, with support from the PES. Requires strong customer service and EMR proficiency; health plan knowledge is a plus.