Patient Experience Coordinator - Front Desk

rockdentalbrands; Pine Bluff (AR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health coverage with employer-paid HSA

Paid time off

Paid holidays

401(k) with company matching

Complimentary dental and orthodontic x

Job summary

Westrock Orthodontics is seeking a friendly Dental Receptionist to greet patients, coordinate appointments, verify insurance, and manage records. You will support clinicians and clinic leaders to ensure a seamless patient experience from check-in to check-out.

Ideal candidates have 2+ years in administrative or customer-facing roles, with excellent communication and strong computer skills, plus keen attention to detail and the ability to multitask in a busy front desk environment.

Qualifications

• 2+ years of administrative, office, or customer-facing experience preferred.
• High school diploma or equivalent.
• Strong verbal and written communication, reliable computer skills, sharp attention to detail, and top-tier multi-tasking abilities.

Responsibilities

• Greet incoming patients and provide top-tier customer service to ensure smooth check-ins and check-outs.
• Schedule patient appointments, verify insurance eligibility, and maintain accurate account records to keep the clinic on time.
• Administrative support: manage digital dental health records, assist with inventory, and maintain a clean front desk.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Job description

Westrock Orthodontics is seeking a friendly Dental Receptionist to greet patients, coordinate appointments, verify insurance, and manage records. You will support clinicians and clinic leaders to ensure a seamless patient experience from check-in to check-out.

Ideal candidates have 2+ years in administrative or customer-facing roles, with excellent communication and strong computer skills, plus keen attention to detail and the ability to multitask in a busy front desk environment.