Front Desk Receptionist - Westrock Orthodontics

FHLB Des Moines; Pine Bluff (AR); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health coverage

Employer-paid HSA option

Employee Assistance Program (EAP)

Complimentary dental treatment for you

Job summary

Westrock Orthodontics is seeking a friendly and organized Dental Receptionist to greet patients, manage check-ins and schedule appointments. You will verify insurance, maintain accurate records, and support front-desk operations to ensure a smooth patient experience.

The ideal candidate has 2+ years in an administrative or customer-facing role, excellent verbal and written communication, and strong computer skills.

Qualifications

• 2+ years of administrative, office, or customer-facing experience.
• High school diploma or equivalent.
• Strong verbal and written communication, reliable computer skills, sharp attention to detail, and top-tier multi-tasking abilities.

Responsibilities

• Greet patients, deliver top-tier customer service, and manage check-ins/check-outs.
• Coordinate patient appointments and verify insurance eligibility.
• Assist with digital dental health records, inventory, and front desk organization.

Skills

Verbal communication

Written communication

Computer skills

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.At Westrock Orthodontics, our Dental Receptionists are the warm, welcoming face of our practice. In this role, you’ll partner closely with our doctors, dental assistants, and clinic leaders to create a seamless patient experience, streamline everyday operations, and make every patient feel right at home.What You’ll DoPatient Engagement: Greet incoming patients, provide top-tier customer service, and ensure check-ins and check-outs are effortless.Scheduling & Accounts: Coordinate patient appointments to keep the clinic running on time, verify insurance eligibility, and maintain accurate account records.Administrative Support: Manage digital dental health records, assist with inventory levels, and keep the front desk clean and organized.What We’re Looking ForExperience: 2+ years of administrative, office, or customer-facing experience preferred.Education: High school diploma or equivalent.Key Skills: Strong verbal and written communication, reliable computer skills, sharp attention to detail, and top-tier multi-tasking abilities.Core Qualities: A kind, respectful, and self-motivated team player who anticipates clinic needs, handles challenges with grace, and takes pride in delivering great care.Why You’ll Love Working Here We foster a collaborative, positive culture where your growth is supported and every team member’s success is celebrated.Total Rewards & Benefits:Professional Growth: Competitive pay, career advancement opportunities, and a supportive, mission-driven team.Health & Well-being: Flexible health coverage with an employer-paid pre-tax HSA option, Employee Assistance Program (EAP), and complimentary dental and orthodontic treatment for you and your family.Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.Financial Future: Industry-leading 401(k) retirement plan with company matching.