Patient Experience Front Desk Coordinator

Smile Doctors LLC; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life보험

Short and long-term disability

401(k) plan

2 weeks paid time off in your first年 +

Discounts on braces and clear aligners

Job summary

Whitlock Orthodontics is seeking a Front Desk Coordinator to join our growing team. You will greet patients, verify insurance, schedule appointments, and handle payments while delivering friendly, professional service. This role requires clear communication, strong organization, and the ability to balance warmth with efficiency.

A high school diploma and one year of administrative experience are preferred. We offer competitive salary and benefits including health insurance, 401(k), paid time

Qualifications

• High School Diploma or equivalent.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Skills

Clear communication

Verbal and written communication

Education

High School Diploma or equivalent

Job description

Whitlock Orthodontics is seeking a Front Desk Coordinator to join our growing team. You will greet patients, verify insurance, schedule appointments, and handle payments while delivering friendly, professional service. This role requires clear communication, strong organization, and the ability to balance warmth with efficiency.

A high school diploma and one year of administrative experience are preferred. We offer competitive salary and benefits including health insurance, 401(k), paid time