Front Desk Receptionist - Westrock Orthodontics

rockdentalbrands; Pine Bluff (AR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health coverage with employer-paid HSA

Paid time off

Paid holidays

401(k) with company matching

Complimentary dental and orthodontic x

Job summary

Westrock Orthodontics is seeking a friendly Dental Receptionist to greet patients, coordinate appointments, verify insurance, and manage records. You will support clinicians and clinic leaders to ensure a seamless patient experience from check-in to check-out.

Ideal candidates have 2+ years in administrative or customer-facing roles, with excellent communication and strong computer skills, plus keen attention to detail and the ability to multitask in a busy front desk environment.

Qualifications

• 2+ years of administrative, office, or customer-facing experience preferred.
• High school diploma or equivalent.
• Strong verbal and written communication, reliable computer skills, sharp attention to detail, and top-tier multi-tasking abilities.

Responsibilities

• Greet incoming patients and provide top-tier customer service to ensure smooth check-ins and check-outs.
• Schedule patient appointments, verify insurance eligibility, and maintain accurate account records to keep the clinic on time.
• Administrative support: manage digital dental health records, assist with inventory, and maintain a clean front desk.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

At Westrock Orthodontics, our Dental Receptionists are the warm, welcoming face of our practice. In this role, you'll partner closely with our doctors, dental assistants, and clinic leaders to create a seamless patient experience, streamline everyday operations, and make every patient feel right at home.

What You'll Do

• Patient Engagement: Greet incoming patients, provide top-tier customer service, and ensure check-ins and check-outs are effortless.
• Scheduling & Accounts: Coordinate patient appointments to keep the clinic running on time, verify insurance eligibility, and maintain accurate account records.
• Administrative Support: Manage digital dental health records, assist with inventory levels, and keep the front desk clean and organized.

What We're Looking For

• Experience: 2+ years of administrative, office, or customer-facing experience preferred.
• Education: High school diploma or equivalent.
• Key Skills: Strong verbal and written communication, reliable computer skills, sharp attention to detail, and top-tier multi-tasking abilities.
• Core Qualities: A kind, respectful, and self-motivated team player who anticipates clinic needs, handles challenges with grace, and takes pride in delivering great care.

Why You'll Love Working Here

We foster a collaborative, positive culture where your growth is supported and every team member's success is celebrated.

Total Rewards & Benefits

• Professional Growth: Competitive pay, career advancement opportunities, and a supportive, mission-driven team.
• Health & Well-being: Flexible health coverage with an employer-paid pre-tax HSA option, Employee Assistance Program (EAP), and complimentary dental and orthodontic treatment for you and your family.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Financial Future: Industry-leading 401(k) retirement plan with company matching.