Front Desk Receptionist - Westrock Orthodontics

Rock Dental Brands; Pine Bluff (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Employer-paid HSA

EAP

Free dental for you and family

PTO & holidays

401(k) with company match

Job summary

Rock Dental Brands in Pine Bluff, AR is seeking a friendly Dental Receptionist to be the welcoming face of our practice. You will partner with doctors, assistants, and clinic leaders to streamline front desk operations and create a smooth patient journey.

The role focuses on patient engagement, scheduling, insurance verification, and maintaining accurate records, with emphasis on service quality and teamwork.

Qualifications

• Experience: 2+ years in administrative, office, or customer-facing roles.
• Education: High school diploma or equivalent.
• Key Skills: Strong verbal and written communication, reliable computer skills, attention to detail, and multitasking.
• Core Qualities: Kind, respectful, self-motivated team player who anticipates clinic needs and delivers great care.

Responsibilities

• Greet patients and provide top-tier customer service.
• Coordinate check-ins/outs and schedule appointments.
• Verify insurance eligibility and maintain accurate patient records.
• Manage digital health records and keep front desk organized.

Skills

Verbal communication

Written communication

Computer skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At Westrock Orthodontics, our Dental Receptionists are the warm, welcoming face of our practice. In this role, you'll partner closely with our doctors, dental assistants, and clinic leaders to create a seamless patient experience, streamline everyday operations, and make every patient feel right at home.

What You'll Do

• Patient Engagement: Greet incoming patients, provide top-tier customer service, and ensure check-ins and check-outs are effortless.
• Scheduling & Accounts: Coordinate patient appointments to keep the clinic running on time, verify insurance eligibility, and maintain accurate account records.
• Administrative Support: Manage digital dental health records, assist with inventory levels, and keep the front desk clean and organized.

What We're Looking For

• Experience: 2+ years of administrative, office, or customer-facing experience preferred.
• Education: High school diploma or equivalent.
• Key Skills: Strong verbal and written communication, reliable computer skills, sharp attention to detail, and top-tier multi-tasking abilities.
• Core Qualities: A kind, respectful, and self-motivated team player who anticipates clinic needs, handles challenges with grace, and takes pride in delivering great care.

Why You'll Love Working Here

We foster a collaborative, positive culture where your growth is supported and every team member's success is celebrated.

Total Rewards & Benefits

• Professional Growth: Competitive pay, career advancement opportunities, and a supportive, mission-driven team.
• Health & Well-being: Flexible health coverage with an employer-paid pre-tax HSA option, Employee Assistance Program (EAP), and complimentary dental and orthodontic treatment for you and your family.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Financial Future: Industry-leading 401(k) retirement plan with company matching.

At Rock Dental Brands, we believe that every team member shares the most important job, because whether directly or indirectly, we are all crucial to the patient journey. We are a unified team with a commonly held desire to give patients positive, uplifting experiences that they will want to share with others. Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability. We invest in our people to further their knowledge and improve our patients' experiences. We may be a bit biased, but we think it's one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients' lives, and to help create smiles that will last a lifetime. We take great pride in our company's culture because it's so rich and deeply embedded in everything we do.