Patient Experience Coordinator - Front Desk

Gastro Health; Liberty Township (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Gastro Health is seeking a Front Desk Representative to provide essential patient-facing and administrative support at our care centers. The role involves greeting patients, handling registrations, verifying referrals and insurance, and collecting payments to keep daily operations running smoothly.

Candidates should have 2+ years in a medical setting, strong computer and communication skills, and the ability to multitask in a fast-paced environment while delivering compassionate service.

Qualifications

• 2+ years of experience in medical practice or a similar setting.
• Must be computer literate and customer service oriented.
• Ability to verify insurance benefits and eligibility prior to visits.

Responsibilities

• Greet patients in a pleasant and timely manner.
• Use practice management system to create provider records and scan documents.
• Verify registration forms and obtain physician information, referrals, and insurance details.
• Collect co-payments and balances; post payments.
• Maintain lobby area and support office operations.

Skills

Customer Service

Data Entry

Effective Communicator

Knowledge of insurance carrier reqs

Multi-tasker

Positive Attitude

Self-Directed

Team Player

Education

2+ years medical practice experience

Job description

Gastro Health is seeking a Front Desk Representative to provide essential patient-facing and administrative support at our care centers. The role involves greeting patients, handling registrations, verifying referrals and insurance, and collecting payments to keep daily operations running smoothly.

Candidates should have 2+ years in a medical setting, strong computer and communication skills, and the ability to multitask in a fast-paced environment while delivering compassionate service.