Patient Experience Coordinator | Flexible Schedule

H2 Health; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonuses

Flexible scheduling

Career growth

Medical, dental, vision, and 401(k)

Paid time off

Life insurance

Parental leave

Employee rewards & recognition

Employee discounts

Clinician-led culture

Job summary

H2 Health is seeking a Patient Coordinator for outpatient settings in Jacksonville, FL. You will be the first point of contact, delivering exceptional service and supporting clinic operations.

Responsibilities include coordinating appointments, verifying insurance, updating records, and assisting with front desk tasks. A minimum 1 year healthcare office experience and EMR familiarity are preferred; HS diploma required with healthcare admin education a plus.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Minimum of 1 year experience in a healthcare or medical office setting.
• Knowledge of medical terminology and insurance processes.
• Exceptional interpersonal and communication skills.
• Familiarity with Electronic Medical Records (EMR) systems and basic computer skills.
• Ability to handle sensitive information with confidentiality.
• Proficient in using office software and electronic health records (EHR) systems.

Responsibilities

• Coordinate patient appointments, verify insurance, and handle referrals.
• Maintain and update patient records with accuracy and confidentiality.
• Assist with front desk operations, answering phone calls, and managing inquiries.
• Work closely with clinicians and administrative staff to enhance patient experience.
• Ensure a welcoming and organized clinic environment.

Skills

Interpersonal skills

Communication skills

EMR/EHR familiarity

Medical terminology

Insurance processes

Confidentiality

Office software

Basic computer skills

Education

High school diploma

Healthcare administration education

Job description

H2 Health is seeking a Patient Coordinator for outpatient settings in Jacksonville, FL. You will be the first point of contact, delivering exceptional service and supporting clinic operations.

Responsibilities include coordinating appointments, verifying insurance, updating records, and assisting with front desk tasks. A minimum 1 year healthcare office experience and EMR familiarity are preferred; HS diploma required with healthcare admin education a plus.