Patient Experience Coordinator - Family Medicine

Northwestern Medicine group; Grayslake (IL); On-site; USD 27,000 - 38,000; Full time

Job summary

Northwestern Medicine seeks a Patient Liaison for the Family Medicine clinic in Grayslake. This full-time, 40-hour-per-week position involves patient-facing duties, coordinating schedules, maintaining resource usage, and supporting access to care.

The role requires a High School Diploma or GED and at least 2 years in healthcare with strong customer service. Bilingual Spanish is preferred; hours are typically 7:30am–5:00pm, Monday–Friday.

Qualifications

• 2+ years in a healthcare-related, customer-facing role.
• Experience delivering patient service and information.
• Knowledge of medical terminology is a plus.

Responsibilities

• Manages schedules and optimizes use of providers, rooms and equipment.
• Open/close clinic templates and coordinate care options for patients.
• Communicates with patients and clinical staff to ensure plan adherence.
• Supports data collection on physician productivity and resource use.
• Assists with billing accuracy and pre-certifications or referrals as needed.
• Registers patients and schedules appointments.
• Provides patient education materials as needed.
• Maintains relationships with patients, staff, and external departments.
• Answers inquiries related to practice operations.
• Follows up with patients to ensure testing and prescriptions are followed.

Skills

Customer service

Healthcare experience

Spanish bilingual

Education

High School Diploma or GED

Tools

EMR system

Job description

Northwestern Medicine seeks a Patient Liaison for the Family Medicine clinic in Grayslake. This full-time, 40-hour-per-week position involves patient-facing duties, coordinating schedules, maintaining resource usage, and supporting access to care.

The role requires a High School Diploma or GED and at least 2 years in healthcare with strong customer service. Bilingual Spanish is preferred; hours are typically 7:30am–5:00pm, Monday–Friday.