Patient Experience Coordinator - Family Medicine

Inspire-Health-Medical-Group; Fresno (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Inspire-Health-Medical-Group in Fresno, CA seeks a friendly Front Office Assistant to greet patients, schedule appointments, and manage calls using a multi-line system.

The role requires a high school diploma, medical front office experience, and knowledge of medical terminology; bilingual English/Spanish is a plus. Proficiency with MS Office is expected, and some prior medical office work is preferred.

Qualifications

• High school diploma or equivalent.
• Completion of medical front office program preferred.
• 1-2 years of related experience.
• One year in a medical office preferred.
• Knowledge of medical terminology.
• Basic MS Office knowledge.
• Bilingual English/Spanish preferred.
• Ability to use a multi-line phone system.
• Strong organizational and communication skills.

Responsibilities

• Greets incoming and outgoing patients and visitors with a warm welcome.
• Answers the telephones by the third ring in a friendly, professional manner.
• Takes complete and accurate messages with date and time; delivers messages promptly.
• Schedules patient appointments per physician protocols; sends new patient packets.
• Obtains, authorizes, and inputs insurance benefits prior to visits.
• At check-in, updates patient information and verifies identifications.
• At check-out, schedules follow-up appointments with providers.
• Maintains and organizes the patient reception area; ensures waiting area video loop runs.
• Performs data entry of patient demographics, referrals and billing info.
• Sorts and distributes faxes and mail.
• Balances cash drawer daily and prepares daily deposit; maintains cash log.
• Makes patient confirmation calls as directed.
• Documents no-shows in PCIS and patient chart; retains letters.
• Inventories and stocks office supplies.
• May handle referral coordination duties.
• Provides back-up assistance to other staff.

Skills

Multi-line phone system

Patient scheduling

Communication

Customer service

Typing

Education

High school diploma

Medical front office program

Tools

MS Office

Word

Excel

Job description

Inspire-Health-Medical-Group in Fresno, CA seeks a friendly Front Office Assistant to greet patients, schedule appointments, and manage calls using a multi-line system.

The role requires a high school diploma, medical front office experience, and knowledge of medical terminology; bilingual English/Spanish is a plus. Proficiency with MS Office is expected, and some prior medical office work is preferred.