Patient Experience Coordinator - Eye Care Team

Affinity Eye Care; Pleasant Hills (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

Vision Care Associates in Pleasant Hills, PA, is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care team coordination. You will greet patients, handle scheduling, confirm appointments, and assist with insurance and billing in our on-site practice.

The role emphasizes strong communication, organizational skills, and a patient-centered approach within a collaborative optical team. Full-time benefits are provided.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; serve as the primary contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications.
• Schedule patient appointments while supporting provider schedule optimization and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates.
• Verify insurance eligibility and patient demographics; enter and maintain information in EMR.
• Maintain understanding of insurance plans and communicate coverage and patient financial responsibility.
• Prepare patient charts and required documentation prior to visits.
• Collect and document all charges, co-pays, and payments in EMR; allocate balances and support claims.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust to support efficient flow.
• Inform patients about wait times and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth patient transitions.
• Support retention through recall, follow-up, and reactivation for annual and medically necessary appointments.
• Maintain an organized, clean front office environment.
• Perform other duties as needed by Practice Manager, Assistant Practice Manager, and/or Optometrist.

Skills

Communication

Organization

Interpersonal skills

Multitasking

Attention to detail

Confidentiality

Basic computer literacy

Education

High school diploma or equivalent

Job description

Vision Care Associates in Pleasant Hills, PA, is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care team coordination. You will greet patients, handle scheduling, confirm appointments, and assist with insurance and billing in our on-site practice.

The role emphasizes strong communication, organizational skills, and a patient-centered approach within a collaborative optical team. Full-time benefits are provided.