Patient Care & Scheduling Specialist - Vision Care

Vision-Care-Associates; Pleasant Hills (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

Vision Care Associates in Pleasant Hills, PA is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize scheduling across the care team, ensuring a smooth and welcoming patient experience in a busy eye care practice.

The role requires strong organizational and communication skills, ability to learn EMR, verify insurance, collect payments, coordinate with clinicians, and assist in retention through recall and reactivation.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR systems.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication (verbal and written) with patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions.
• Maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; serve as the primary contact for patient interactions.
• Answer calls, inquiries, and emails; manage communications.
• Schedule patient appointments; support provider schedule optimization.
• Confirm and remind appointments to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter in EMR.
• Explain coverage, benefits, and patient financial responsibility.
• Prepare patient charts and documentation before visits.
• Collect charges, co-pays, and payments in EMR; allocate balances.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules as needed.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for continuity of care.
• Support retention via recall and reactivation outreach.
• Maintain organized front office; perform other duties as assigned.

Skills

Organizational skills

Communication skills

Multitasking

Patient-centered service

EMR literacy

Education

High school diploma

Job description

Vision Care Associates in Pleasant Hills, PA is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize scheduling across the care team, ensuring a smooth and welcoming patient experience in a busy eye care practice.

The role requires strong organizational and communication skills, ability to learn EMR, verify insurance, collect payments, coordinate with clinicians, and assist in retention through recall and reactivation.