Patient Experience Coordinator (Eye Care)

Apex Eye; San Francisco (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Apex Eye in Frisco, TX, is seeking a Patient Coordinator to be the first point of contact for patients, delivering friendly, professional service and facilitating a smooth check-in and check-out. This role supports the Ophthalmology department, handling phones, patient flow, and basic office duties while ensuring accurate payments and daily cash reconciliations.

Candidates should have a high school diploma, at least one year of related experience, and proficiency with Microsoft Office;

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience or training.
• Ability to interact with all levels of staff professionally.
• Proficiency with Microsoft Office suite.
• Willingness to work over 40 hours as needed.

Responsibilities

• Provide excellent customer service during patient encounters.
• Answer phones and ensure courteous service.
• Manage patient flow and office scheduling.
• Assist with check-in/out and revenue collection.
• Perform daily reconciliations and cash handling.
• Complete general office duties as assigned.

Skills

Customer service

Professionalism

Initiative

Teamwork

Adaptability

Time management

Reliability

Multi-location mobility

Education

High school diploma or GED

1 year related experience or training

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Apex Eye in Frisco, TX, is seeking a Patient Coordinator to be the first point of contact for patients, delivering friendly, professional service and facilitating a smooth check-in and check-out. This role supports the Ophthalmology department, handling phones, patient flow, and basic office duties while ensuring accurate payments and daily cash reconciliations.

Candidates should have a high school diploma, at least one year of related experience, and proficiency with Microsoft Office;