Patient Coordinator

Apex Eye; San Francisco (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Apex Eye in Frisco, TX, is seeking a Patient Coordinator to be the first point of contact for patients, delivering friendly, professional service and facilitating a smooth check-in and check-out. This role supports the Ophthalmology department, handling phones, patient flow, and basic office duties while ensuring accurate payments and daily cash reconciliations.

Candidates should have a high school diploma, at least one year of related experience, and proficiency with Microsoft Office;

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience or training.
• Ability to interact with all levels of staff professionally.
• Proficiency with Microsoft Office suite.
• Willingness to work over 40 hours as needed.

Responsibilities

• Provide excellent customer service during patient encounters.
• Answer phones and ensure courteous service.
• Manage patient flow and office scheduling.
• Assist with check-in/out and revenue collection.
• Perform daily reconciliations and cash handling.
• Complete general office duties as assigned.

Skills

Customer service

Professionalism

Initiative

Teamwork

Adaptability

Time management

Reliability

Multi-location mobility

Education

High school diploma or GED

1 year related experience or training

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Company

Apex Eye

Job Title

Patient Coordinator

Department

Ophthalmology

Reports To

Clinic Supervisor

Location

Frisco, TX

Summary

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Essential Duties and Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor's time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

Education and/or Experience

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

Licenses and Credentials

• Minimum Required: None

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

• This role requires a varietyphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.