Ophthalmology Patient Experience Coordinator

Apex.AI; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Apex Eye in Frisco, TX is seeking a Patient Coordinator to greet patients, manage check-in/out, and support the Ophthalmology team. You will handle phones, schedule, and basic payments while maintaining a friendly, professional environment.

Requires a high school diploma or GED and at least 1 year of related experience; proficiency with Microsoft Office; strong communication and patient service orientation; able to lift up to 25 lbs and work over 40 hours as needed.

Qualifications

• Requires high school diploma or GED.
• At least 1 year of related experience or training.
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Excellent communication and patient-focused service.

Responsibilities

• Provide exceptional customer service to patients in person or by phone.
• Answer phones and ensure prompt, courteous assistance.
• Manage patient flow and check-in/check-out processes.
• Collect payments for visits and reconcile cash drawer.
• Perform general office duties as assigned by the manager.

Skills

Customer service

Communication

Professionalism

Teamwork

Adaptability

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

Apex Eye in Frisco, TX is seeking a Patient Coordinator to greet patients, manage check-in/out, and support the Ophthalmology team. You will handle phones, schedule, and basic payments while maintaining a friendly, professional environment.

Requires a high school diploma or GED and at least 1 year of related experience; proficiency with Microsoft Office; strong communication and patient service orientation; able to lift up to 25 lbs and work over 40 hours as needed.